Privacy Policy

The Information Technology Act of 2000, along with its associated regulations, as well as subsequent legislative revisions regarding electronic records following the Act's enactment, has established this Privacy Policy as an electronic record, constituting an electronic contract between you and MAHAPRABHU COMMUNICATION. (referred to as both "you" and "MAHAPRABHU COMMUNICATION" below). This Privacy Policy is legally binding and does not necessitate any physical, digital, or electronic signatures to validate its terms.

The Regulations for Sensitive Personal Data and Information Security under the Information Technology Act of 2000, issued in 2011, govern information technology and mandate the formulation of a Privacy Policy governing the collection, use, storage, and transfer of sensitive personal data or information. This document is published in compliance with these provisions.

Before proceeding, please carefully review our privacy policy in its entirety. By using the website and mobile application, you acknowledge that you have read, comprehended, and accepted the terms outlined in this privacy statement. If you disagree with the conditions stipulated in this privacy statement, we advise refraining from utilizing this website and mobile application.

By furnishing us with your information or utilizing the services provided through the Website and Mobile Application, you hereby grant consent to the collection, storage, processing, and transfer of both your Personal Information and Non-Personal Information following the provisions detailed in this Privacy Policy. Additionally, you confirm that the collection, utilization, storage, and transfer of your information will not cause harm to you or enable any unlawful benefit to you or any other individual.

Information You Collect

We are committed to respecting Your online privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us. We may collect the following information:

• Personal data such as, but not limited to, Name and Mobile Number.
• Store details such as Name, Location, Category.
• Bank account details such as IFSC code, Bank account number, PAN number.
• Tracking Information such as, but not limited to the IP address of your device and Device ID when connected to the Internet. This information may include the URL that you just came from (whether this URL is on the Application or not), which URL you next go to (whether this URL is on the Application or not), your computer browser information, and other information associated with your interaction with the Application.
• Details of Application usage for analytics. This privacy policy also applies to data we collect from users who are not registered as members of this site, including, but not limited to, browsing behaviour, pages viewed etc. We also collect, and store the personal information provided by you from time to time on the Site. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:
  • To enable the provision of services opted for by you
  • To communicate necessary account and service related information from time to time
  • To allow you to receive quality customer care services and data Collection
  • To comply with applicable laws, rules and regulations

Your provided information assists us in enhancing our websites and ensuring an optimal user experience across mobile applications. The data provided by users is specific to the services they use, and we reserve the right to utilize this user information to manage, enhance, and protect our services, including our advertising services, as well as to develop new services. Material that is publicly available in the public domain, supplied under the Right to Material Act of 2005 or any other currently applicable legislation, is not considered sensitive.

Our Use Of Your Information

The information provided by you shall be used to provide and improve the service for you and all users.

• For maintaining internal record.
• For providing the Services.
• For enhancing the Services provided.

For more details about the nature of such communications, please refer to our Terms of Service. Further, your personal data and Sensitive Personal data may be collected and stored by Us for internal record.

We shall disclose details including but not limited to Name, Location, Phone number, etc. of the Customers to the Sellers and Name, Phone number, Location, etc. of the Sellers to the Customers for the purpose of provision of Services to the aforementioned.

We use Your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information and make further services available to you.

We will not sell, license or trade Your personal information. We will not share your personal information with others unless they are acting under our instructions or we are required to do so by law. Information collected via Our server logs includes users' IP addresses and the pages visited; this will be used to manage the web system and troubleshoot problems. We also use third-party analytics, tracking, optimization and targeting tools to understand how users engage with our Platform so that we can improve it and cater personalized content/ads according to their preferences.

How Information Is Collected

Before or at the time of collecting personal information we will identify the purposes for which information is being collected. If the same is not identified to you, you have the right to request the Company to elucidate the purpose of collection of said personal information, pending fulfillment of which you shall not be mandated to disclose any information whatsoever.

We will collect and use your personal information solely with the objective of fulfilling those purposes specified by us, within the scope of consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and with the knowledge and consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

Cookies

We may employ "cookies" or similar electronic tools to gather information that assigns each visitor a distinct, random number known as a User Identification (User ID), enabling us to better understand individual preferences using the Identified Computer. This aids in enhancing the responsiveness of our site and mobile application for users. While we may set a cookie on your computer, your identity remains anonymous until you willingly disclose it, such as during the signup process. Cookies cannot extract data from your hard drive. They solely store data provided by you, such as when you opt to engage with us. Clicking on advertisements from our advertisers might also result in your browser receiving their cookies, a process over which we have no control. When you visit our website, our web servers automatically log certain details about your computer's internet connection, including your IP address (a number that helps internet-connected devices route data, such as the web pages you view). Your IP address cannot personally identify you. We utilize this information to fulfill your requests for our web pages, comprehend user interests, track site traffic, and share geographical data with advertisers regarding the origins of visitors to our website or mobile application.

You can choose to accept or decline cookies by modifying your browser settings if you prefer. This may prevent you from taking full advantage of the Platform. We also use various third-party cookies for usage, behavioral, analytics and preferences data. The following are the different types of Cookies used on the Platform:

• Authentication cookies:To identify the user and share the content that he or she requested for.
• Functionality cookies:For customized user experience and resuming past course progress.
• Tracking, optimization and targeting cookies:To capture usage metric on device, operating system, browser etc. to capture behavioral metrics for better content delivery. To cater and suggest most suited products and services.

3rd Party Analytics

We use a 3rd Party Analytics tools to help us to understand how you make use of our content and work out how we can make things better. These cookies follow your progress through our, collecting anonymous data on where you have come from, which pages you visit, and how long you spend on the site. This data is then stored by Google in order to create reports. These cookies do not store your personal data.

The information generated by the cookie about your use of the Application, including your IP address, may be transmitted to and stored by the 3rd Party on their servers. The 3rd Party may use this information for the purpose of evaluating your use of the Application, compiling reports on Application activity for us and providing other services relating to Application activity and internet usage. The 3rd Party may also transfer this information to third parties where required to do so by law, or where such third parties process the information on the 3rd Party’s behalf. By using this Application, you consent to the processing of data about you by the 3rd Party in the manner and for the purposes set out above.

Link to the other sites

Our privacy policy pertains solely to the practices observed on our website and mobile application. We provide links to external websites on our platform that are beyond our purview. By utilizing these external sites, you acknowledge and agree that we cannot be held liable or responsible for how you choose to use or interact with these third-party websites.

Your Rights

Unless subject to an exemption, you have the following rights with respect to your personal data:

• The right to request a copy of your personal data which we hold about you
• The right to request for any corrections to any personal data if it is found to be inaccurate or out of date
• The right to withdraw Your consent to the processing at any time
• The right to object to the processing of personal data
• The right to obtain information as to whether personal data are transferred to a third country or to an international organization.

Where you hold an account with any of our service, you are entitled to a copy of all personal data which we hold in relation to you.

Confidentiality

You further acknowledge that the Platform may contain information which is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services, and you retain sole discretion to seek discontinuation of such communications at any point of time.

Other Information Collectors

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Platform or on other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy policies. Since we do not control the privacy policies of third parties, you are subject to ask questions before you disclose your personal information to others.

Our Disclosure Of Your Information

We shall disclose details including but not limited to Name, Location, Phone number, etc. of the Customers to the Sellers and Name, Phone number, etc. of the Sellers to the Customers for the purpose of provision of Services to the aforementioned. Information collected will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005, any rules made there under or any other law for the time being in force.

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private. We do, however, assure you that any and all disclosure of your personally identifiable information shall be personally intimated to you through an email sent to your provided email address.

As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed:

• External Service Providers:There may be a number of services offered by external service providers that help you use our Platform. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their privacy policy.
• Law and Order:We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

Accessing, Reviewing And Changing Your Profile

Following registration, you can review and change the information you submitted at the stage of registration, except mobile number and other fields such as Bank account details, PAN number that are deemed unique to the user by us. An option for facilitating such change shall be present on the Platform and such change shall be facilitated by the User. If you change any information we may or may not keep track of your old information. We will not retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Such prior information shall be completely removed from our s, including stored ‘back up’ systems. If you believe that any information, we are holding on you is incorrect or incomplete, or to remove your profile so that others cannot view it, the User needs to remediate, and promptly correct any such incorrect information.

Control Of Your Password

When you sign up to become a Member, you might be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. It is important that you protect it against unauthorized access of your account and information by choosing your password carefully and keeping your password and computer secure by signing out after using our services.

You agree not to use the account, username, email address or password of another Member at any time or to disclose your password to any third party. You are responsible for all actions taken with your login information and password, including fees. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password. You agree to notify us immediately if you suspect any consistent unauthorized use of your account or access to your password even after changing it.

Information Sharing

In specific cases, we may share sensitive personal information with third parties without the user's explicit consent:

(a) When required or mandated by law, court order, governmental agency, or any authoritative body to verify identity, prevent, detect, investigate incidents (including those involving computers), or enforce legal actions. Such disclosures are made in good faith and are reasonably deemed necessary to uphold the terms of this Agreement and comply with all pertinent laws and regulations.

(b) For the purpose of handling personal information on our behalf, we may share this information with our affiliated companies and their respective officers and staff. We ensure that the individuals receiving this information consent to its processing as per our instructions, this Privacy Statement, and any applicable confidentiality and security measures.

Security

We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the Company. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed.

 

However, as effective as encryption technology is, no security system is impenetrable. Our Company cannot guarantee the security of our , nor can we guarantee that the information you provide will not be intercepted while being transmitted to the Company over the Internet.

Severability

Each paragraph of this privacy policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.

Grievance Redressal

Complaints, instances of abuse, or any concerns related to content, comments, or breaches of these terms should be promptly reported to the designated grievance officer listed below. Please submit your complaint in writing or via email, signed with an electronic signature, and send it to support@raftaarpay.in. Our grievance officer is available from 9:30 AM to 6:30 PM to assist in resolving your queries.

Amendment

Our Privacy Policy may change from time to time. The most current version of the policy will govern our use of your information and will always be at the Platform.

Contact Us

If you have any questions or concerns regarding this privacy policy, you should contact us by sending an email to help@booknearby.in Information provided in the Application may not be 100% accurate and may be provided for promotional purposes of the business.